FAQ

Frequently Asked Pet Sitter Questions

Here are answers to some of our most popular questions.

What is the benefit of using a pet sitter?

Your pet can stay in familiar surroundings while being cared for by a professional, insured pet sitter. You pet(s) will receive plenty of love and attention while in their own home and their routine will not be disrupted. A boarding facility can be a traumatic place for a pet. They are exposed to unfamiliar surroundings and the possible illness of other animals.  A pet sitter will also watch over your home and notify you if there is a problem with your house or your pet.

Why can’t I ask a friend or neighbor to watch my pet?

Taking care of a pet is a huge responsibility, especially if you have a special needs pet, and can be quite an imposition on a friend or relative. Most people are busy and may not be able to devote the time and attention your pet may require. We are bonded and insured for your peace of mind and we are equipped to handle an emergency should one arise. If your travel plans change we will be available to continue to care for your pet until you return.

What services do you offer?

Each situation is unique therefore we offer a wide variety of services.

• Daily dog walking: We walk your dog while you’re away during the day. We also offer evening service and a later evening tuck-in service. We book our last appointment at 9:00 PM.

• Short-term daytime pet sitting: We can visit your pet multiple times per day while you’re gone. We will maintain your pet’s  normal daily routine.

Do I meet the pet sitter before the service starts?

Yes. Every client must schedule a free introductory visit with your Island Pet Care pet sitter before services begin.

Is the pet sitter I meet with the one that takes care of my pets?

Yes. With the exception of an emergency, the pet sitter you meet at your introductory visit is the person who will be taking care of your pets. Should a substitute be necessary, they will also be a bonded and insured Island Pet Care pet sitter.

How much does a pet sitter cost?

Your pet sitter will discuss services and pricing at your initial consultation.

What information will I need during the introductory visit with my pet sitter?

Your pet sitter will arrive with an interview packet. You and your new pet sitter will review the service agreement together. Information and items that will be needed are as follows:

1. Your personal contact information: cell phone number and email address, if you will not be carrying a cell phone or a cell phone will not work in the area that you are staying please provide us with an alternate phone number.

2. Emergency Contact person: Preferably someone local

3. Veterinarian name & number: In case of an emergency

4. Pet Information: Daily routine, feeding schedule, special toys, hiding places and any behavioral problems.

5. Medical History: If medication is to be administered, please provide detailed instructions.

6. Security Company phone numbers & codes if applicable. Just in case your pet sitter sets off the alarm

7. Key to your home: Please test it before giving it to your pet sitter

8. Names of others who may be entering the house or property: Cleaning person, Pool service, lawn service, friends

How are my keys handled?

For your security, keys are labeled with your pet’s name only, not your name, address, or phone number and kept in a secure location.

What does a pet sitter do during a visit?

During an average visit the pet sitter provides fresh water for your pet and will feed if instructed to.  They will take your dog for a walk, or let the dog out back for relief and exercise. Litter boxes are scooped. At your introductory consultation you and your pet sitter will discuss the length of each visit and what services are to be provided.

When I go away how many pet sitting visits are recommended?

In most cases we recommend three visits per day for a dog and at least one visit per day for a cat (kitties get lonely, too!). Older pets or pets with medical issues may require additional visits. Your pet sitter work with you to set up a schedule that is comfortable for you and your pet.

What do I need to have prepared before I leave?

Please make sure you have left enough supplies such as pet food, cat litter, medications, and treats for your pet to last the duration of your trip. Also, please leave out your pets leash, bowls, and any cleaning products in case there is a mess that needs attention.  If you are a repeat client please be sure to inform you pet sitter of any changes in the health or routine of your pet.

What will happen if my Pet has an emergency while I am away?

If an emergency should occur your pet sitter will follow the emergency instructions you provided on the service agreement and try to contact you and/or your emergency contact person immediately. As part of our service contract, we include an Authorization to Treat form that allows us to seek treatment from your veterinarian if necessary.

What if my pet sitter has an emergency while I am away?

If your pet sitter has an emergency, we will make every effort to contact you for your approval before sending over another qualified pet sitter to take care of your pets. This sets us apart from many of our competitors. We have trained pet sitters available to step in if your assigned pet sitter has an emergency. This provides peace of mind for you, and continuity of care for your pets. If this is not acceptable you have the right to cancel the current service and make other arrangements. Please keep in mind that all of our pet sitters are trained, insured and bonded.

What should I expect when I return home?

We will leave a note which summarizes our time spent with your pet and an invoice for our services. We ask that you call or text us when you return home so we can be certain you have arrived home safely and we no longer need to care for your pet. Delays often happen, therefore we assume that you have not arrived home until we hear from you. We will continue to visit your pet until you confirm that you are home.

How much advance notice do you require before service?

To ensure availability it is best to contact us as soon as you anticipate you will need our services. If a last minute need arises please do not hesitate to call; we will always try our best to accommodate you.

When do I pay for services rendered?

New clients generally pay for our pet sitting services up front. Existing clients who have paid late in the past will be required to pay up front. For pet sitting assignments longer than 10 consecutive days, we require at least half of the fee in advance. This does not apply to weekly scheduled services, where we generally bill at the end of each week of service.

Will you supply references?

Yes we are happy to provide references. Please take a moment to read our client testimonials and reviews.